Customer Experience
DLP Manager
Their success and expertise are backed by an excellent track record of having built and refurbished over 7000 apartments to date.
Chris Polin, Founder & Director DLP MANAGER PTY LTD
What They Said
Working for a leading property development and construction company for 7 years, I had first-hand experience of the importance good business processes. After speaking with Warwick and completing their mini-assessment I knew that they were interested in Us and not just implementing another tool for the sake of it.
From start to finish Warwick’s communication and education on the benefits with having a platform like SharpSpring to support our sales efforts was faultless. The implementation and training were straight-forward with his team doing 90% of the work. Thanks Warwick & team, we are very happy with platform.
About the client
DLP Manager Pty Ltd is a property technology (PROPTECH) company providing innovative web-based solutions to help centralise the many moving parts associated to the post construction period, also known as the Defect Liability Period (DLP).
After several conversations and having seen a live demonstration of our preferred revenue growth platform, SharpSpring by Constant Contact, Chris decided to give a modern approach to business growth a shot.
Situation
👉 DLP Manager Pty Ltd is a property technology (PROPTECH) company providing innovative web-based solutions to help centralise the many moving parts associated to the post construction period, also known as the Defect Liability Period (DLP).
👉 Founder of DLP Manager, Chris Polin realised that for the business to track and manage prospective leads using spreadsheets and post it notes, simply wasn’t going to “cut it” if he wanted to grow the business to the level he had envisaged. Chris was also embarking on employing his first sales team member to help develop and drive sales process and of course, sales.
👉 After several conversations and having seen a live demonstration of our preferred revenue growth platform, SharpSpring by Constant Contact, Chris decided to give a modern approach to business growth a shot.
Our Process
👉 DLP Manager completed our free mini assessment, helping us better understand their current business model, challenges, and goals.
👉 We presented them a high-level report derived from their assessment responses.
Solution
👉 Our fixed ‘Get Connected’ implementation package included initial integration with SharpSpring, database import, website integration, email sync, web-form building and automated email responder plus 2hrs of in-platform training and 30 days support.
👉 SharpSpring is the all-in-1 platform to support and drive revenue growth automation. From day one DLP Manager has access to all features and functionality that will be used when they are ready to scale and use each area.
Key Insights
👉 The DLP Manager team have been committed to self-learning using the extensive training documentation and virtual classroom available within SharpSpring.
👉 SharpSpring has helped build and support their sales processes as well as capture and leverage key prospect and customer information.
👉 SharpSpring tracks platform utilisation and it shows that DLP Manager is currently using 46% of the platform capability. We expect this to increase as they build the business and further automation is required to support the growth and scale accordingly.
The Result
What was the Impact of the Digital Maturity Assessment for PHaT Sourcing?
Dovetail Group understands and promotes the need to understand a client’s business first before trying to implement another solution. We don’t believe in simply implementing something for the sake of it. Every business needs a plan.
Our Digital Maturity Assessment is our carefully crafted 4-step discovery process. We invest the time to truly understand your needs and tailor a pathway forward specifically for you. From the Digital Maturity Assessment, we help you (and us) gain valuable insights into your business’s strengths, weaknesses, and untapped potential across the core operational aspects of Ideas, People, Processes, and Technology enabling you with the Pathway to better business outcomes and success.
